PAYMENT AND REFUND POLICY

Posted as of 01/09/2023

Last updated as of 02/03/2025

Gorain Technology Private Limited (“Company,” “we,” “us,” or “our”) operates the website goraintechnology.com and its subdomain digitalproduct.goraintechnology.com (together referred to as the “Website”). This Payment and Refund Policy outlines the terms governing payments, subscription renewals, cancellations, and refunds for transactions made through our Website.

By using our Website and making a payment, you agree to the terms of this Policy. If you do not agree, please refrain from using our services.

1. Payment Terms

1.1 Payment Gateway Integration

• Our Website is linked to a secure payment gateway for processing online transactions.
• We accept domestic and international orders, allowing payments in multiple currencies as per our payment processor’s terms.
• Payment details such as credit card, debit card, UPI, or net banking information are processed through a secure payment gateway. We do not store sensitive payment information.

1.2 Recurring Subscription Payments

• Certain services offered on our Website operate on a recurring subscription basis.
• By subscribing, you authorize automatic renewal at the end of each billing cycle unless you cancel the subscription within the stipulated notice period.

1.3 Renewal & Billing Cycle

• Subscription services will be automatically renewed every [No. of Days], unless canceled before the renewal date.
• The billing cycle and the amount payable will be displayed at the time of subscription.
• You will receive a notification before your subscription renews.

1.4 Currency & Taxes

• All transactions will be processed in Indian Rupees unless stated otherwise.
• Prices may be subject to applicable taxes, including GST/VAT, based on your location.
• Users are responsible for any additional charges levied by their bank or card issuer.

2. Subscription Cancellation Policy

2.1 Cancellation Notice Period

• Users may cancel their subscription by providing 30 days' notice before the next billing cycle.
• Cancellation requests must be submitted through:
  • Your Account Dashboard (if applicable)
  • Email: refund@goraintechnology.com
  • Customer Support Contact: +91-889888845

2.2 Effect of Cancellation

• Upon cancellation, your subscription will remain active until the end of the current billing cycle.
• No further charges will be deducted after cancellation, but no refunds will be issued for partial use of the service.

3. Refund and Return Policy

3.1 Eligibility for Refund

• Refunds are available only under the following circumstances:
• If the service is not delivered within the promised time frame.
• If there is a technical error on our end preventing service usage.
• If the subscription is accidentally renewed, and the request is made within 24 hours of the renewal transaction.

3.2 Refund Exclusions

• Refunds will not be granted in the following cases:
• If a user fails to cancel the subscription before the renewal date.
• If the service has already been utilized or accessed.
• If the refund request is raised after 24 hours of renewal.
• If the user violates our Terms of Service.

3.3 Refund Processing Time

• Approved refunds will be processed within 2-3 business days from the date of request.
• Refunds will be credited using the original payment method. If the original payment method is no longer valid, we may request alternative bank details for processing the refund.

4. Dispute Resolution & Governing Law

4.1 Jurisdiction & Legal Compliance

• Any disputes arising out of payments, subscriptions, or refunds will be subject to resolution in Jharkhand, India.
• The governing law applicable to this policy shall be Jharkhand, India.

4.2 Limitation of Liability

• Our total liability for any claims, disputes, or damages related to payment transactions shall be limited to the amount paid by the user for the specific service.
• We are not responsible for transaction failures caused by third-party payment processors or banking institutions.

5. Data Retention Policy

• We retain payment transaction records for [No. of Years] years for compliance with tax and legal obligations.
• Personal and financial information is stored securely and deleted when no longer required.

6. Contact Information

For queries related to payments, cancellations, or refunds, please contact:

• 📧 Email: refund@goraintechnology.com
• 📞 Phone: +91-889888845
• 📍 Address: Gorain Technology Private Limited, Boradangal, Ranishwar, Dumka - 814148, Jharkhand, India

By continuing to use our Website, you acknowledge and accept the terms of this policy.